LEGAL NOTICES
Find all the legal notices about ALPHEGA MALLETIER.
For any additional information, please contact us on contact@alphegamalletier.com
TERMS OF PURCHASE
ARTICLE 1: DESIGNATION OF THE SELLER
ALPHEGA MALLETIER simplified joint-stock company with capital of 1,000 euros whose head office is located at 229 rue Saint-Honoré – 75001 PARIS_cc781905-5 cde-3194-bb3b-136bad5cf58d_registered in the Register of Commerce and Societies of PARIS under the number 947 540 472 RCS PARIS
ARTICLE 2: FIELD OF APPLICATION GENERAL CONDITIONS OF SALE
These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by ALPHEGA MALLETIER (hereinafter referred to as " Vendeur ") from consumers and non-professional purchasers (hereinafter individually referred to as " Client " and collectively as "_cc781905-5cde-3194-bb3b-136bad5cf58 d_Customers_cc781905-5cde -3194-bb3b-136bad5cf58d_") wishing to acquire the products offered for sale by the Seller (hereinafter the " Produits ") on the website_cc781905 -5cde -3194-bb3b-136bad5cf58d_: www.alphegamalletier.com (hereinafter “ Site internet ”).
They specify in particular the conditions of ordering, payment, delivery and management of any returns of the Products ordered by the Customers.
These General Conditions of Sale may be supplemented by special conditions, set out on the Website, before any transaction with the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
These General Terms and Conditions of Sale are systematically communicated to all Customers prior to placing an order and shall prevail, where applicable, over any other version or any other contradictory document.
They are accessible at any time on the Website.
The Customer declares to have read these General Conditions of Sale and to have accepted them before placing his order. The validation of the order by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale.
These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date of placing the order.
ARTICLE 3: PRODUCTS
The main characteristics of the Products, bringing together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Website in the product sheets and the Seller's catalogue.
The Customer is required to read it before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
The photographs and graphics presented on the Website are not contractual and cannot engage the responsibility of the Seller. The color of the Product may differ slightly from that shown in the photographs and graphics.
The Customer is required to refer to the description of each Product in order to know its properties, the essential particularities and the delivery times, as well as, in the event of continuous or periodic supply of a good, the minimum duration of the proposed contract. .
The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer.
The Products presented on the Website are offered for sale in France and abroad (Europe, Asia, America, Oceania).
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Client.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the GDPR (general data protection regulations) which entered into force on May 25, 2018, the Customer has, at any time, a right of access , rectification, opposition, deletion and portability of all of his personal data by writing, by mail and justifying his identity, to the Seller's address, mentioned above.
The Customer acknowledges having the capacity required to contract and acquire the Products offered on the Website.
ARTICLE 4 : ORDERS
It is up to the Customer to select the Products he wishes to order on the Website and then to complete an order form, provided by the Seller, specifying certain mandatory fields so that his selection can be taken into account by ALPHEGA MALLETIER.
In any case, all the steps necessary for the sale will be specified on the Website.
The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is his responsibility to verify the accuracy of the order and to immediately report or rectify any errors.
The registration of an order on the Website is made when the Customer accepts these General Conditions of Sale by ticking the box provided for this purpose and validates his order. This validation implies acceptance of all of these General Conditions of Sale as well as the general conditions of use of the Website.
The sale is only final after the Seller has sent the Customer confirmation of acceptance of the order by e-mail, which must be sent without delay and after receipt by the latter of the full price. of the deposit due.
Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the Website constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer will be kept informed of the progress of his order by email from the Seller.
The Products sold by ALPHEGA MALLETIER being made according to the precise specifications of the Customer, the right of withdrawal does not apply, in accordance with Article L. 221-28 of the Consumer Code.
ARTICLE 5 : PRICES
The Products are supplied at the current prices appearing on the Website, when the order is registered by the Seller.
Prices are expressed in Euros, all taxes included (TTC).
For all orders made to France and the European Union, the price including VAT includes delivery costs.
For all orders placed outside France and the European Union, the price does not include processing, shipping, transport and delivery costs, which will be invoiced in addition, under the conditions indicated on the Website and calculated prior to the placing the order.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport and delivery costs, as calculated prior to the Customer's validation of the order, are entirely his responsibility.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
The prices take into account any reductions that may be granted by the Seller on the Website.
These prices are firm and non-revisable during their period of validity, as indicated on the Website, the Seller reserving the right, outside this period of validity, to modify the prices at any time._cc781905-5cde-3194-bb3b -136bad5cf58d_
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
Any specific orders from the Customer may be considered. If necessary, they will be the subject of an estimate previously accepted by the latter. The quotes established by the Seller are valid for a period of one (1) month from their date of establishment.
The order on estimate is considered accepted only after the payment of a deposit of 50% of the amount of the order.
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
Any price reduction announcement must indicate the price charged by the Seller before the application of the price reduction, this previous price being defined as the lowest price charged by the Seller with regard to all Customers during the last thirty days preceding the application of the price reduction.
ARTICLE 6 : PAYMENT TERMS
The Products offered by the Seller are delivered to the Customer in return for a price.
Any sum paid in advance of the price, deposit, is productive of interest at the legal rate at the end of a period of three months from the payment and until the date of delivery (article L 214-2 of the Consumer Code).
The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, according to the following terms:
-By SEPA direct debit,
- by bank card: Bank card, Visa, MasterCard, American Express, other bank cards
-by telephone
-by electronic purse,
-Wire Transfer.
Payment by bank card is irrevocable, except in the case of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums.
All card numbers are encrypted using the AES-256 standard.
ARTICLE 7 : DELIVERY
The delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered.
The Products ordered by the Customer will be delivered in mainland France, the European Union and the world within 1 week from the dispatch of the order - to the shipping time indicated on the Product sheet is added the processing time and delivery - to the address indicated by the Customer when ordering on the Website.
Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above.
However, these deadlines are given for information only.
If the Products ordered have not been delivered within 12 weeks after the indicative delivery date, for any reason other than force majeure or the act of the Customer, and without news from the Seller, the Customer may notify the Seller, within the conditions provided for in article L 216-6 of the Consumer Code :
- either the suspension of payment of all or part of the price until the Seller performs, under the conditions provided for in Articles 1219 and 1220 Civil Code (exception of non-performance),
-or the resolution of the sale, after having given notice to the Seller to perform within a reasonable additional period not respected by the Seller.
The 12-week period may be extended in the event of a bulk order, of which the customer will be informed as soon as the order is placed.
Cancellation may be immediate if the Seller refuses to perform or if it is clear that he will not be able to deliver the Products or if the delivery deadline not respected constituted, for the Customer, an essential condition of the sale.
In the event of cancellation of the sale, the sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or deduction._cc781905-5cde-3194- bb3b-136bad5cf58d_
The Seller bears the risks of transport and is required to reimburse the Customer in the event of damage caused during transport.
Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.
The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported.
ARTICLE 8 : TRANSFER OF OWNERSHIP / TRANSFER OF RISKS
The transfer of ownership of the Seller's Products will be made upon acceptance of the order by the Seller, materializing the agreement of the parties on the thing and on the price and this regardless of the date of payment and delivery.
ARTICLE 9 : RIGHT OF WITHDRAWAL
The Products sold by ALPHEGA MALLETIER being made according to the precise specifications of the Customer, the right of withdrawal does not apply, in accordance with Article L. 221-28 of the Consumer Code.
ARTICLE 10 : SELLER'S RESPONSIBILITY / WARRANTY
The Products sold on the Website comply with the regulations in force in France and have performances compatible with non-professional uses.
The Products supplied by the Seller benefit automatically and without additional payment, in accordance with the legal provisions :
-the legal guarantee of conformity, for Products that are apparently defective, spoiled or damaged or that do not correspond to the order,
-the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use.
In any event, the Customer must ensure that the Products delivered to him correspond to his order. In the event that the items do not conform to his order, due to an error or poor assessment by the Seller (wrong color, etc.), the customer must inform the Seller by telephone or by email and return the items in cause through a return slip.
Returns must be made in their original condition and complete (packaging, accessories, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are not taken back.
The responsibility of the Seller cannot be engaged in the following cases:
-non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to check before placing his order,
-in the event of misuse, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
ARTICLE 11 : AFTER-SALES SERVICE
The Products are subject to an after-sales service that does not come under the legal guarantees. The Customer can contact customer service viacontact@alphegamalletier.com.
For all questions relating to the maintenance of your product, you can also consultour maintenance tips.
ARTICLE 12 : PROTECTION OF PERSONAL DATA
Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer is necessary in particular for the processing of his order and the establishment of bills.
This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the Website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data.
The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the Website.
ARTICLE 13: INTELLECTUAL PROPERTY
The content of the Website is the property of the Vendor and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 14: FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations as described herein is due to force majeure, as defined in article 1218 of the French Civil Code.
ARTICLE 15: APPLICABLE LAW / LANGUAGE
These General Terms and Conditions of Sale and the operations arising therefrom are governed by French law.
They are written in French. Should they be translated into one or more languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 16: DISPUTES
All disputes arising from the purchase and sale transactions concluded in application of the present general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and consequences, and which cannot be resolved between the Vendor and the Customer, shall be submitted to the competent courts under the conditions of common law.
The Customer is hereby informed that he may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or with the existing sectoral mediation bodies, the references of which appear on the Website, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The mediator's contact details are as follows:
CMAP - Paris Mediation and Arbitration Centre
39, avenue Franklin D. Roosevelt
75008 PARIS
+33 1 44 95 11 40
In the event of any difficulty arising in connection with the order or delivery, the customer may, before taking any legal action, refer the matter to the CMAP - Centre de Médiation et d'Arbitrage de Paris (Paris Mediation and Arbitration Centre) using the form available on the mediator's website, or by post (simple letter or registered letter with acknowledgement of receipt).
If the dispute has to be brought before the courts, we remind you that, in application of article L 141-5 of the French Consumer Code, the consumer may, in addition to one of the courts with territorial jurisdiction under the Code of Civil Procedure, choose to bring the matter before the court for the place where he or she lived when the contract was concluded or when the harmful event occurred.
You are also reminded that, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
ARTICLE 17: PRE-CONTRACTUAL INFORMATION / CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed by the Vendor, in a legible and comprehensible manner, by means of the present Terms and Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L 221-5 of the French Consumer Code:
-on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity enabling him to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and do not engage the responsibility of the Vendor. The Customer must refer to the description of each Product in order to know its properties and essential particularities.
-on the price of the Products and the application of a personalized price based on automated decision-making and ancillary costs or, in the absence of payment of a price, on any advantage provided instead of or in addition to the latter and on the nature of this advantage;
-the terms of payment, delivery and performance of the sales contract;
-in the absence of immediate execution of the sale, on the delivery deadlines for the Products ordered;
-the Seller's identity and contact details;
-the existence and terms of any warranties (legal warranty of conformity, warranty against hidden defects, any commercial warranties) and, where applicable, after-sales service;
-the possibility of recourse to a consumer ombudsman, whose contact details are given in these General Terms and Conditions of Sale, under the conditions laid down in the French Consumer Code.
-the terms of cancellation, the handling of complaints and other important contractual conditions and, where applicable, on the costs of using remote communication technology, the existence of codes of good conduct and deposits and financial guarantees;
-the means of payment accepted.
The fact that a Customer places an order on the Web Site implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to invoke any contradictory document which would be unenforceable against the Vendor.
ARTICLE 5 : Prices
ARTICLE 3 : Products